Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What is the standard delivery time for orders within the UK?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 working days to arrive at your Bristol address or elsewhere in the UK.
How do you ensure plants and fragile home goods arrive safely?
We use eco-friendly, reinforced packaging specifically designed to protect delicate ceramics and live greenery, ensuring your items arrive in pristine condition.
What is your return policy for home decor items?
We offer a 30-day return policy for most non-perishable home goods. Items must be unused and in their original packaging to qualify for a full refund.
Do you offer local pickup in Bristol?
Yes! You can select 'Local Pickup' at checkout to collect your order from our Bristol studio. You will receive an email notification as soon as your items are ready.
Are your products sustainably sourced?
Sustainability is at our core. We partner with local artisans and ethical suppliers to ensure our home collections are as kind to the planet as they are to your interior.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.